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Funds Withdrawal

For faster processing all account holders are now required to submit withdrawal requests from inside their Secure Client Area. If you do not yet have access to your Secure Client Area please follow the Access Instructions.

For faster processing all account holders are now required to submit withdrawal requests from inside their Secure Client Area.

If you do not yet have access to your Secure Client Area please follow the Access Instructions.

If you have not made a
withdrawal in the past, please note:

  • Withdrawal requests cut off time is 12:00 AEST/AEDT. If your withdrawal is submitted before this time it will be processed on the day of receipt. If your withdrawal is submitted after this time it will be processed on the following business day.
  • Credit / Debit Card withdrawals* are processed free of charge. Once processed, Credit / Debit Card withdrawals may take 3-5 business days to reach you credit card. You should however be aware that in some rare occasions, this may sometimes take up to 10 business days depending on the banks end.
  • CapitalFx does not charge any additional fees for deposits or withdrawals. You should however be aware that you may incur fees on payments to and from some international banking institutions. CapitalFx accepts no responsibility for any such bank fees.
  • Safecharge withdrawals can only revert the amount deposited. You may select another deposit method used previously or bank transfer method to withdraw.
  • Paypal / Neteller / Skrill withdrawals must be made from the same account from where the funds were sent initially. These transactions are processed free of charge and are instant once processed.
  • For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. International Wire Transfer fees are approximately AUD20, this fee is deducted from the amount of your withdrawal. International Telegraphic Wire Transfers will usually take 3-5 business days to reach your bank account.
  • If your uploaded credit / debit card has already expired, please upload the new card in your client area to continue using the deposit and withdrawals services without any interruptions. If the new card’s number is different to the expired card’s number, you would need to submit a letter issued from the old card’s issuer bank confirming that the new card has been issued in replacement of the old card.
  • If your uploaded credit / debit card has been lost / stolen / damaged / cancelled, you would need to submit a letter issued from the old card’s issuer bank confirming that the old card is no longer valid.
  • If the newly uploaded card has not been used for funding prior to requesting a withdrawal, you would need to deposit a small amount to activate withdrawal facility on this card.
  • To withdraw an amount more than the sum deposited by Verified by Visa / MasterCard Secure Credit / Debit Card, you will be required to use another deposit method that has been used earlier or a bank wire transfer option.
  • Webmoney transactions are processed by Ingenico ePayments (Formerly Global Collect). Ingenico ePayments (Formerly Global Collect) does not permit Webmoney refunds. All Webmoney deposits must be withdrawn by bank transfer which may incur additional charges. Webmoney transactions once processed via bank transfer may take 3-5 business days to reach your bank account.